Effective Date: September 26, 2025
At Amphazone.com, we aim to provide a positive shopping experience. Since we operate as an Amazon games store, refunds and returns are processed according to Amazon’s official policies.
Refunds Through Amazon
All purchases made via Amphazone are fulfilled by Amazon. Therefore:
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Refund eligibility is subject to Amazon’s guidelines.
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Timeframes, restocking fees, or conditions depend on Amazon policies.
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Customers should initiate returns through their Amazon account.
General Principles
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Defective or Damaged Items: If your game arrives defective, you may request a refund through Amazon.
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Incorrect Orders: Amazon handles return shipping if you received the wrong item.
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Change of Mind: Refunds for unopened items may be accepted, subject to Amazon’s discretion.
Non-Refundable Cases
Certain items may not qualify for refunds:
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Digital game downloads.
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Items past Amazon’s return window.
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Games damaged due to customer misuse.
Our Support Role
While Amphazone does not process refunds directly, we provide support:
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Guidance on how to initiate Amazon refunds.
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Assistance in escalating unresolved cases.
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Clarification on refund terms.
Steps to Request Refund
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Log in to your Amazon account.
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Go to “Your Orders.”
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Select the game you want to return.
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Follow the on-screen steps to initiate a return/refund.
If you encounter issues, email john.bersano2@outlook.com for help.
Policy Updates
We may revise this Refund Policy to reflect changes in Amazon’s procedures. Updates will be posted with a new effective date.
